Shipping & Returns

SHIPPING & RETURNS

TERMS AND CONDITIONS

• Item(s) must be purchased from StickUpDolls.com.
• Items must be returned in Like New Condition 30 days and include all packaging and contents.
• Custom Cuts, Custom back plates and Custom Armor Art are not eligible for returns because these are custom designed items. 
• Returned orders must have an RMA (return merchandise authorization) number before the order is returned to Stick Up Dolls.
• Please include all used and unused products to receive refund.
• We do not refund shipping costs in either direction.
• Please allow up to two weeks for refunds to be processed.
• During Black Friday, Cyber Monday and other major promotional sale days, we cannot apply larger discounts retroactively.

• If you made a purchase and a larger discount was offered after your purchase, we cannot apply the larger discount to a previous order.

 

RETURN PROCESS

1. Log into your account and click the ORDER HISTORY link to view your orders
2. Once you find the order click it to view
3. Next to each product is an arrow.  Click it to start the return process.

 

Once your return had been approved and is received and processed by us, we will credit the credit card used to place the order (minus any shipping charges & fees that were incurred when the order was placed). You will be notified via email once your credit has been issued. The credit usually appears within 3 to 5 business days, depending on how long it takes the credit card company to process the refund.


Your credit card issuer does not notify us when the credit is refunded to your account. This information must be requested from the credit card issuer.