FAQs / Commonly Asked Questions

Account

By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at @stickupdolls.com

Points

Because you are important to us, we want to know what you think about the products. As an added value, every time you rate the products you earn points which go straight to your account. 1 point are added to your account for every review that you give. You will need those points in order to redeem the sample products. So keep rating the products to keep earning points!

We are in the process of removing the option to pay for your orders by ‘Account Credits’. If you have remaining credits in your account, it will be used to pay for your next checkout. If there are insufficient credits, the system will direct you automatically to pay the balance via Paypal.

Shipping

Domestic orders generally ship 2-4 days after being placed though some orders may require slightly more time.  Once shipped transit times vary but average 3-7 business days (Mon-Fri).

Returns

Orders can be returned by logging into your account and viewing your order history.  Select your order and press the return button.  Please make sure to read our return policy to see if your order is eligible for returning.

Cancellations

Orders can be cancelled by logging into your account and viewing your order history.  Select your order and press the cancel button.  Orders can only be cancelled 6 hours or prior to the order being placed.  If you need to cancel an order after 6 hours of being placed please contact us.  Order cancellation can only be guaranteed if cancelled 6 hours or prior.